Returns & Exchanges
At Tronic Kenya, we stand by the quality of our home electricals and lighting solutions, offering a seamless 7-day return policy for unused items in their original packaging. We aim to ensure your home improvement projects are powered by the best equipment with complete peace of mind.
Initiate a Request
Contact our customer support team via email or phone within 7 days of delivery to log your return request and receive a Return Authorization number.
Pack the Item
Securely place the product in its original Tronic packaging, ensuring all manuals, accessories, and promotional gifts are included to qualify for a full refund.
Schedule a Pickup
Once your request is approved, our logistics partner will coordinate a convenient time to collect the item from your home or office across Kenya.
Quality Assessment
After our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing